Bitplex
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BITPLEX PTY LTD. PRIVACY POLICY

To ensure transparency and give you more control over your Personal Data, this privacy policy (“Privacy Policy”) describes how we, Bitplex Pty Ltd. and our affiliates process, use, collect and store Personal Data (defined below) that we receive from or about you in different scenarios.

For instance, when you browse or visit our website, www.bitplex.com and use its various offerings (like downloading resources, and subscribing to newsletters), create an account and log in to our platform, download and use our apps and any other software application that we license (each individually, and collectively, the “Platform”, and together with our Website, the “Services”), take part in our marketing activities, and interact with us on our social media profiles, or apply for a job with us, as well as when we acquire your Personal Data from third-party sources for marketing, use Personal Data of our clients or service providers, or undertake social media marketing, all as detailed below.

We greatly respect your privacy. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

“Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by applicable privacy laws.

We may update this Privacy Policy from time to time and therefore we ask you to check back periodically for the latest version. If we implement any significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our website or by other means.

We collect and use the following information:

WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

    1. Personal Data we may collect: We may use analytics tools, cookies and log files on our website which may collect Personal Data such as IP address, pages clicked, search and browser history, and device information.
    2. For what purposes: We use such information to analyse use trends of the Website, maintain and improve the functionality of the Services and marketing and promotional efforts; we may also share certain of this information with third parties
    3. Consequences of not providing the Personal Data: Certain Website features may not be available.
  • When you submit information via our website forms (e.g., contact us form, request a trial).
  1. Personal Data we may collect: Full name, phone number, business email address, business name, job position, country, comments/messages, as well as any other Personal Data that you decide to provide us.
  2. For what purposes: To receive and answer your questions; to provide further information to the extent requested; to allow you to download an asset; to allow you to register for a free trial and to open an account; to provide and operate the account; to respond to your questions, comments, and other requests for ongoing customer assistance, technical support and maintenance of the Website and your account; to better understand your needs, both on an aggregated and individualized basis, in order to further develop, customize and improve our Services based on users’ preferences, experiences and difficulties; to communicate with you and contact you to obtain feedback from you regarding the Services; to establish a business relationship with you; to send you marketing communications.
  3. Consequences of not providing the Personal Data: We will not be able to: receive and answer your questions; provide further information to the extent requested; allow you to download an asset; allow you to register to a free trial and to open an account; provide and operate the account; respond to your questions, comments, and other requests for ongoing customer assistance, technical support and maintenance of the Website and your account; to better understand your needs, both on an aggregated and individualized basis, in order to further develop, customize and improve our Services based on users’ preferences, experiences and difficulties; to communicate with you and contact you to obtain feedback from you regarding the Services; to establish a business relationship with you; to send you marketing communications.
  • When you register to our Platform, log-in and make use of it
  1. Personal Data we may collect: Business email address, company name, phone number, business address full name, job position, number of employees in your team, how Bitplex may assist you, data relating to your use of our Services (including, without limitation, admins and users’ data, as well as any other Personal Data you decide to provide us with.
  2. For what purposes: To allow you to register for and log-in to our Platform (including for a free trial); to provide you with the Platform’s services and perform our agreements with our clients; for monitoring and security purposes, including for user authentication, logging and debugging; to provide support (e.g. ticketing and chat functions); to improve our Platform’s services; to allow you to send us feedback, reports and additional features; to send you marketing communications via email.
  3. Consequences of not providing the Personal Data: We will not able to: allow you to register for and log-in to our Platform (including for a free trial); provide you with the Platform’s services and perform our agreements with our client; monitor and secure following purposes, including for user authentication, logging and debugging; provide support (e.g. ticketing and chat functions); improve our Platform’s services; allow you to send us feedback, reports and additional features; send you marketing communications via email.
  • When you contact us (e.g. via our customer support, sales, submit a request or similar forms):
  1. Personal Data we may collect: Full name, business email address, job title, work telephone number, messages/comments, as well as recording and any other Personal Data that you decide to provide us with.
  2. For what purposes: To process and answer questions and to contact you upon your request; to provide support and related communications; to customize your experience.
  3. Consequences of not providing the Personal Data: We will not be able to: process and answer questions and to contact you upon your request; provide support and related communications; customize your experience.
  • When you submit information via our website forms (e.g., contact us form, request a trial).
  1. Personal Data we may collect: Full name, phone number, business email address, business name, job position, country, comments/messages, as well as any other Personal Data that you decide to provide us.
  2. For what purposes: To receive and answer your questions; to provide further information to the extent requested; to allow you to download an asset; to allow you to register for a free trial and to open an account; to provide and operate the account; to respond to your questions, comments, and other requests for ongoing customer assistance, technical support and maintenance of the Website and your account; to better understand your needs, both on an aggregated and individualized basis, in order to further develop, customize and improve our Services based on users’ preferences, experiences and difficulties; to communicate with you and contact you to obtain feedback from you regarding the Services; to establish a business relationship with you; to send you marketing communications.
  3. Consequences of not providing the Personal Data: We will not be able to: receive and answer your questions; provide further information to the extent requested; allow you to download an asset; allow you to register to a free trial and to open an account; provide and operate the account; respond to your questions, comments, and other requests for ongoing customer assistance, technical support and maintenance of the Website and your account; to better understand your needs, both on an aggregated and individualized basis, in order to further develop, customize and improve our Services based on users’ preferences, experiences and difficulties; to communicate with you and contact you to obtain feedback from you regarding the Services; to establish a business relationship with you; to send you marketing communications.
  • When you attend a marketing event, exchange business cards with us or otherwise provide us with your Personal Data for marketing purposes:
  1. Personal Data we may collect: Full name, business email address, job title, business address and phone number, as well as any other Personal Data you decide to provide us with.
  2. For what purposes: To establish a business relationship with you, contact you about our Services and send you marketing communications.
  3. Consequences of not providing the Personal Data: We will not be able to establish a business relationship or send you marketing communications.

 When we acquire your Personal Data from third-party sources

  1. Personal Data we may collect: Contact details.
  2. For what purposes: To establish a first business connection and to send marketing communications.
  3. Consequences of not providing the Personal Data: We will not be able to contact you regarding our services and establish a business relationship.
  • When we use Personal Data of our service providers:
  1. Personal Data we may collect: Full name, business email address, business phone number, job title, business address, country, payment information, and any other Personal Data that you provide us.
  2. For what purposes: To perform our agreements with our service providers and communicate with them, and to comply with our legal obligations and record keeping requirements.
  3. Consequences of not providing the Personal Data: We will not be able to perform our agreements with our service providers and communicate with them, and to comply with our legal obligations and record keeping requirements.
  • When you interact with us on our social media profiles (e.g. Facebook, Instagram, Twitter, LinkedIn):
  1. Personal Data we may collect: Full name, business email address, any other Personal Data that you decide to share with us.
  2. For what purposes: To respond to your questions or request, establish a business relationship and send you marketing communications.
  3. Consequences of not providing the Personal Data:We will not be able to respond to your requests, establish a business relationship and send you marketing communications.
  • When you apply for a job with us:
  1. Personal Data we may collect: Full name, email address, any Personal Data contained in your resume (c.v.), your responses to any assessment, any other Personal Data that you decide to provide us with. Please note that, in most cases, we receive the information directly from you, but we may also receive information in some cases from recruitment companies or other methods.
  2. For what purposes: To assess you as a candidate, review and examine your job application and communicate with you.
  3. Consequences of not providing the Personal Data: We will not be able to assess you as a candidate, review and examine your job application and communicate with you.

Finally, please note that some of the above-mentioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may anonymize or de-identify your Personal Data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Services. We may use Anonymous Information and/or disclose it to third parties for our business purposes and further use such anonymized data for internal business purposes, including, without limitation, to improve our Services and for research and development purposes.

2. YOUR CUSTOMERS’ INFORMATION

Bitplex has a contractual relationship with its clients. In the context of the Platform’s services, the Client can upload (at the Client’s discretion) information, technical data, and Personal Data to the Platform, which belongs to the customers or users of the Client (“Client Users Information”).

Bitplex is considered a “Service Provider” and the Client a “Business” Client is responsible for the security, integrity and authorized usage of Personal Data in the context of the Platform about the Client’s Users Information, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Data. Please note that Bitplex does not have any contractual relationship with the Client’s customers and users, therefore, Bitplex’s Clients are the responsible party for complying with all laws and regulations (including, without limitation, privacy laws) that apply to the collection and use of the Client’s Users Information. If you are a client’s customer or user and have any questions about your Personal Data, please contact the Client directly.

3. HOW WE PROTECT YOUR PERSONAL DATA

We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

4. HOW WE RETAIN YOUR PERSONAL DATA

We store your Personal Data for as long as such Personal Data is necessary in accordance with the purpose for which we collected it, and as long as necessary to fulfill your requests or inquiries or provide services or until we proactively delete it, or you send a valid deletion request. In certain circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. We maintain a data retention policy which we apply to Personal Data in our care.

5. WITH WHOM WE SHARE YOUR PERSONAL DATA

In addition to de descriptions from Section 1, we may share your Personal Data with the following categories of third parties:

  • Vendors, Partners and Affiliates. Bitplex uses certain selected third parties to help us provide, improve, enhance, protect, and promote our Services. From time to time, we may need to share your Personal Data with these parties. These include service providers of the following services: hosting / storage, email distribution and monitoring, authentication, marketing automation, logging and monitoring, data enrichment, sales engagement and automation, analytics and business intelligence, cookies and other targeting and re-targeting vendors, data and cyber security services, billing and payment processing services, fraud detection and prevention services, risk management, session recording and remote access services, and our legal and financial advisors and document management. Depending on the context, we may share the following categories of Personal Data with such third-party service providers for business purposes: identifiers, including name, alias, unique personal identifiers, online identifiers, IP addresses, business email addresses, or other similar identifiers, as well as information regarding services purchased, obtained, or considered.
  • Bitplex affiliated companies. We may share your Personal Data internally within our affiliated companies, to the extent necessary to fulfill the purposes listed above.
  • Team Admins and Team Members. If you are a member of a team, your administrator may have the ability to access and control your team account, and your Personal Data may be shared with your other team members and others. Please refer to your organization’s internal policies if you have questions about this.
  • Third parties. You or your team administrators can also give or direct us to give Third Party Services access to your information and account – for example, via third-party CRM platforms. We also allow you to share your Personal Data with Third Party Services as requested or directed by you through the Services (e.g. sharing contact information with an add-on service or a payment processor). This Personal Data may include your full name, business email address and a unique ID number, and will be used by Bitplex and the applicable partner for the purposes of integrating between Bitplex’s platform and services and the partner’s add-on services, registering you to the partner’s add-on services, for providing the add-on or feature in question, providing support with respect to the partner’s add-on services and for billing purposes.

Please remember that such Third-Party Services’ use of your Personal Data will be governed by their privacy policies and terms, and we are not responsible for their acts or omissions. We strongly recommend you review their privacy policy and terms and conditions before sharing any data (including, personal data or confidential information) with any such the Third-Party Services.

Law enforcement, legal requests and duties. To the extent necessary and subject to applicable law, Bitplex may disclose or otherwise allow access to any categories of Personal Data described in this Privacy Policy, with or without notice to you, to regulators, courts or competent authorities, pursuant to valid legal requests (such as a subpoenas, legal proceedings, search warrants or court orders), to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order.

In connection with a change in corporate control. Should Bitplex or any of its affiliates undergo any change of control, including by means of merger, acquisition or purchase of substantially all its assets, or in the event of bankruptcy or a comparable event, your Personal Data (to the minimum extent required) may be shared with the parties involved in such event.

6. YOUR PRIVACY RIGHTS. HOW TO DELETE YOUR ACCOUNT

  • You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge; however, we reserve the right to charge an appropriate administrative fee were permitted by applicable law.
  • You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading.
  • You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise or defence of legal claims.
  • You have the right to object, to or to request restriction, of the processing.
  • You have the right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller.
  • You have the right to object to profiling.
  • When we process your data based on your consent, you have the right to withdraw your consent at any time. Please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
  • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.
  • You may have certain additional rights under local privacy laws applicable in your jurisdiction. To the extent such privacy laws apply to you, we will respect your rights and comply with such laws.

You can exercise your rights by contacting us at info@bitplex.com. Subject to legal and other permissible considerations, we will make every reasonable effort to Honor your request within 30 days in accordance with applicable law or inform you if we require further information to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honouring your request. We reserve the right to charge a fee were permitted by law, for instance, if your request is manifestly unfounded or excessive. If your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority. You have certain choices about your Personal Data. Where you have consented to the processing of your Personal Data, you may withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt-out, we may still collect and use non-Personal Data regarding your activities on our Services and for other legal purposes as described above. We will address any requests to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws.

Deleting your account: Should you ever decide to delete your account, you may do so by emailing info@bitplex.com. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account.

7.  USE BY CHILDREN

Bitplex does not offer its products or services for use by children and, therefore does not knowingly collect personal information from minors who are under the age of 18 through the Services. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without his/her consent, then he or she should contact Bitplex as described below. If we become aware that a child under the age of 18 has provided us with personally identifiable information, please contact us at info@bitplex.com so we will delete such information.

8. LINKS TO AND INTERACTION WITH THIRD PARTY SERVICES

Our website and/or Services may enable you to interact with or contain links to your third-party accounts and other third-party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third-Party Services. Please be aware that Third Party Services may collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third-Party Service that you choose to use or interact with.

 9. USE OF COOKIES, LOG FILES, ANALYTICAL TOOLS AND SIMILAR TECHNOLOGIES

Cookies. We and our Third-Party Service Providers use cookies and other similar technologies (“Cookies”) to provide our Services and ensure that they perform properly, to analyse our performance and marketing activities, and to track your use of the Website and personalize your experience

Our Services collect and store information that your browser automatically transmits to us in “server log files”. We use such information to analyse trends, administer our Services, and track the use of our website.

Analytic tools. We use the analytical tools listed below to improve our Services.

Google Analytics. The Website uses “Google Analytics” to collect information about the use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit, and what other websites they used prior to visiting our website. We use this Google Analytics information to maintain and improve our Services. We do not combine information we receive through Google Analytics with Personal Data we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

Google reCAPTCHA. Our Platform uses “Google reCAPTCHA” (“reCAPTCHA”) solely for protection against unauthorized access to, and abusive automated crawling and spam of, our Platform by bots and other automated means. reCAPTCHA analyses the behaviour of visitors of the Platform’s log-in page based on various characteristics. This analysis starts automatically as soon as a Platform user reaches the log-in page, and it involves the evaluation of various information (e.g., device and application data, mouse movements and time spent in the log-in page, and the results of integrity checks). Such information is also shared with Google. We do not combine reCAPTCHA data with Personal Data we collect. For more information about Google’s use of information processed by reCAPTCHA and Google’s privacy practices, please visit: https://www.google.com/reCaptcha/about/ and https://policies.google.com/privacy

10. COMMUNICATION FROM BITPLEX

Service and billing messages

Bitplex may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are not able to opt-out of receiving such Service and Billing Messages unless you are no longer our user (which can be done by deactivating your account).

11. CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at info@bitplex.com.